Terms of Service

01Who these terms cover

These terms form the agreement between you, the person or organisation booking an event, and Snack City NYC. They apply the moment you confirm a booking with us, whether by signing a quote, paying a deposit, or confirming by email.

If you are booking on behalf of a company, university, school, venue or agency, you confirm you are authorised to enter into this agreement for them, and that they are bound by it.

02Booking and confirming

Every event starts as a conversation, not a shopping cart. Here is how a date becomes a booking:

• You tell us about the event. Date, venue, guest count, timing and which brands your crowd would like.
• A coordinator confirms the details. Site access, power, parking and arrival window. This step exists to catch problems while they are still cheap to fix.
• We send a written quote. It states the brands, the service window, the guest count it is priced against, and everything included.
• You approve and pay the deposit. Your date is not held until both happen. We do not reserve dates verbally.

03Pricing and payment

Your quote is fixed for the guest count and service window it describes. It is not an estimate that grows on the day.

• Deposit. A deposit is required to confirm your date. The amount is stated on your quote.
• Balance. The remaining balance is due before service begins, unless your quote sets different terms.
• Corporate and institutional clients. We work with purchase orders, vendor onboarding and net payment terms where they are agreed in writing in advance.
• Overtime. If your event runs past the agreed service window and our crew stays on, additional time is charged at the rate on your quote.
• Significant guest count increases. Tell us as early as you can. Volume affects staffing, stock and sometimes truck count, so a material increase may change the price.

All prices are in US dollars and exclude applicable taxes unless stated otherwise.

04Changes and cancellations

Life happens. Tell us as early as possible and we will do what we can. The earlier you tell us, the more we can do.

Rescheduling. One date change at no charge if requested more than 15 days out and we have the new date available. Later changes are treated as a cancellation and rebooking.

If we cancel. If we cannot deliver your event for any reason within our control, you receive a full refund of everything you have paid, including the deposit. We will also help you find an alternative where we can.

05What we need at your site

Our trucks are commercial vehicles running full kitchens. Getting them in and out safely is the part clients most often underestimate, so please confirm all of the following before your date:

• Legal, reserved space for the truck for the whole booking, including setup and breakdown time.
• Firm, level ground. Grass, gravel, soft turf and steep gradients are frequently not safe for a loaded truck. Tell us the surface in advance.
• Clear access. Height, width and turning clearance from the street to the spot, including any gates, ramps, low branches or overhangs.
• Arrival window. Our crews typically need to arrive well before service to set up and be ready when your guests are.
• A named contact on site who can be reached by phone on the day.

06Permits and venue approval

We hold the licences and health department certifications required to operate our trucks and serve food. Every truck is DOH certified and staffed by our own trained crew.

Permission for a truck to be at your specific location is a different thing, and it usually sits with you or your venue. That includes private property consent, building or campus approval, block or street permissions, and any event permit the location requires. Where we can help with paperwork such as certificates of insurance or vendor onboarding, we will, and we will tell you clearly what we can and cannot obtain on your behalf.

07Weather and events beyond control

We serve through most of what New York produces. Our windows are enclosed and our crews are used to working in cold, heat and rain.

We will not put people at risk. If conditions become genuinely unsafe, for example lightning, flooding, high winds, ice, or an emergency order affecting travel or gathering, we may delay or stop service. In that case we will work with you on a new date and will not treat it as your cancellation.

Neither party is responsible for failure to perform caused by events outside reasonable control, including severe weather, road or bridge closures, civil emergencies, utility failures, labour action or government restrictions.

08Food, allergens and safety

Everything is prepared on board and served fresh. Our crews follow the food safety standards our health department certification requires.

• Allergens. Our products contain or are prepared alongside common allergens including wheat, milk, eggs, soy, tree nuts, peanuts and sesame.
• Shared equipment. Our trucks are compact working kitchens. We cannot guarantee any item is free from cross contact with any allergen.
• Guests with allergies should not rely on our trucks as an allergen-free source. If you expect guests with serious allergies, tell your coordinator early so we can share ingredient information in advance.
• Menu availability. Menus reflect what each brand offers. Individual items can occasionally change due to supply, and we will tell you if anything material changes before your date.

09The brands we serve

Auntie Anne's, Cinnabon, Jamba and Mister Softee are the trademarks of their respective owners. We operate our trucks under the arrangements those brands require, and we serve their products to their standards.

Booking a truck does not give you any right to use those brand names, logos or trademarks. If you would like to reference a brand in your own event materials, signage or press, ask us first and we will tell you what is permitted. Brand owners are strict about this and we would rather help you get it right.

10Photography and media

We sometimes photograph our trucks and crews at work for our website and social channels. We do this discreetly and we never publish images of identifiable guests at a private event without permission.

If you would prefer no photography at your event at all, tell your coordinator and we will note it on the booking. If you photograph our trucks, we are glad to be tagged at @snackcity.nyc.

11Conduct, safety and damage

Our crews are there to serve your guests well. We ask that guests do not enter or lean on the trucks, and that any queue is kept clear of traffic.

You are responsible for damage to our vehicles or equipment caused deliberately or recklessly by guests at your event. We are responsible for damage we cause to your property through our own negligence.

We reserve the right to pause or end service, without refund, where our crew faces threatening behaviour, harassment or an unsafe environment. This has almost never happened, and we hope never to use it.

12Insurance and liability

We are fully licensed and insured, and we can provide a certificate of insurance naming your venue or organisation as required. Ask your coordinator and allow a little lead time.

To the fullest extent permitted by law, our total liability arising out of any booking is limited to the amount you paid us for that booking. We are not liable for indirect or consequential losses, including lost profits, lost business or costs of alternative arrangements.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

13Website use

The content on this website, including text, photography, layout and design, belongs to Snack City NYC or is used with permission, other than third party brand marks which belong to their owners. Please do not reproduce it commercially without asking.

We work to keep the information here accurate, particularly menus, service areas and availability, but we do not warrant that everything is current at all times. Your quote, not the website, is the authoritative statement of what you are buying.

14Governing law

These terms are governed by the laws of the State of New York. Any dispute will be handled by the state or federal courts located in New York, and both parties submit to their jurisdiction.

Before anyone involves a court, we ask that you call us. Most problems are a misunderstanding about access, timing or headcount, and most are solved in a single conversation.

15Changes to these terms

We may update these terms as our service changes. The version in force for your event is the one published on the date you confirmed your booking, and we will not apply later changes retroactively to a confirmed event.

The date at the top of this page tells you when it was last revised.