We collect what we need to serve your event

01The short version

• We collect booking details and contact details, because we cannot deliver an event without them.
• We use Google Analytics to understand which pages people find useful. It only runs if you accept analytics cookies.
• We never sell your data or share it for anyone else's advertising.
• You can ask us what we hold on you, and ask us to delete it, by emailing contact@snackcity.nyc.

02What we collect

03Why we collect it

• To deliver your event. Route the truck, staff the crew, order stock, arrive at the right place at the right time.
• To quote accurately. Guest count, timing and site access all affect what your event actually needs.
• To handle payment and keep the accounting and tax records the law requires us to keep.
• To answer you. If you email or call, we keep enough context to help without making you repeat yourself.
• To improve the website, using aggregate analytics rather than individual profiles.
• To send updates only where you have asked for them. You can unsubscribe from any marketing email in one click.

04Who we share it with

We share personal information only with the service providers who help us run the business, and only what each one needs. Currently that includes:

We may also disclose information where the law requires it, or where it is necessary to establish or defend a legal claim. If our business is ever sold or restructured, client records may transfer to the new owner, who would be bound by this policy.

05What we never do

If you receive a call or email from another vendor claiming they got your details from us, tell us. It did not come from us and we would like to know.

06Your guests

This is worth saying plainly, because it is the question corporate and university clients ask most.

We do not collect personal information from the people who queue at our window. There is no app, no loyalty scan, no email capture and no face recognition at our trucks. A guest walks up, is served, and walks away, and nothing about them is recorded.

The only guest information we ever hold is what you choose to send us, for example a dietary note for a named individual. We use it for your event and then it goes with the rest of your event file.

07Cookies and analytics

Our website uses a small number of cookies. Strictly necessary ones keep the site and booking system working. Analytics cookies, set by Google Analytics, tell us which pages are useful and which are not.

Analytics cookies only run if you accept them in the consent banner, and you can change your mind at any time. Full detail of every cookie, what it does and how long it lasts, is on our Cookies Policy.

08How long we keep it

• Enquiries that never became bookings. Around 24 months, then deleted. Event planners often come back a year later, and it saves you starting over.
• Confirmed event records. Kept for the period our tax and accounting obligations require, which is generally seven years.
• Marketing contacts. Until you unsubscribe, plus a minimal suppression record so we do not accidentally email you again.
• Analytics data. Retained according to the setting in our Google Analytics property, in aggregate rather than by name.

09Your rights

Wherever you live, we will honour the following on request:

• Access. Ask what we hold about you and we will tell you.
• Correction. Tell us something is wrong and we will fix it.
• Deletion. Ask us to erase your information, subject to records we are legally required to retain.
• Opt out of marketing. One click in any email, or one message to us.
• Object or restrict. Ask us to stop a particular use of your information.

Email contact@snackcity.nyc with the subject line "Privacy request". We aim to respond within 30 days, and we will not charge you or treat you differently for asking.

10Security

Our website runs over an encrypted connection. Access to booking records is limited to the coordinators and crew who need it. Payment card data never touches our systems, because our payment provider handles it directly.

No system is perfectly secure, and we will not pretend otherwise. If a breach ever affected your personal information, we would tell you and the relevant authorities as the law requires, and we would tell you what we were doing about it.

11Children

Our website and booking service are intended for adults arranging events. We do not knowingly collect personal information from children.

We serve at a great many school and family events, and children are very welcome at our windows. Attending one of those events involves no data collection at all. If you believe a child has submitted personal information to us through the website, contact us and we will delete it.

12Changes to this policy

We will update this page when our practices or our providers change. The date at the top tells you when it last changed. If a change materially affects how we handle your information, we will make that clear rather than quietly editing the text.